In the last few years both system integrators and companies have created many applications that have been made available to the general public through Web interfaces. Many useful applications, like reservations, status of sent packages, checking on availability of an article, frequent-flyer programs, etc. are now working and available 24x7 to end-users. Virtual Lines these companies the ability to fully reuse their business logic as well as add a voice channel in order to attract new customers and increase sales.
Virtual Lines is a fully-hosted solution. The central element is a VoiceXML media system that can be used to quickly define service dialogues and an interface to the business applications residing at company sites through standard http or https. Voice recognition, text to speech, recording, and many other facilities are made available from the network without the need for any voice equipment at the companies’ sites. Companies can develop in VoiceXML, or use the Service creation tool (one of many offered by the Virtual Lines package) that best fits their needs. Furthermore, applications created with different tools interact perfectly, so success at low cost is guaranteed.
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